Returns & Warranty

Lenox Surgical stands behind the quality of its surgical instruments, dental instruments, hollowware, and hospital hollowware. Our return and warranty process is designed to support distributors, healthcare suppliers, and professional buyers with clear terms and reliable service.

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Lenox surgical return policy

Return Eligibility

  • Return request submitted within 30 days
  • Products must be unused and unsterilized
  • Original packaging must be included
  • Items must be in resalable condition
  • Return approval is required before sending goods

Warranty Coverage

Manufacturing Defect Protection

Our warranty covers manufacturing defects related to material, workmanship, or functional performance.

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Quality Inspection Support

If a product concern is reported, our team reviews the issue with product details, photos, and order information.

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Quality Inspection Support

Approved warranty claims may be resolved through replacement, repair support, or another suitable solution.

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    What Is Not Covered

    Warranty does not cover damage caused by misuse, dropping, improper cleaning, poor sterilization practices, corrosion from moisture exposure, normal wear, unauthorized repair, or handling outside recommended professional use.

    Lenox surgical return policy in usa

    Important Notes

    • Custom, OEM, or private label products may not be returnable
    • Used or sterilized instruments cannot be returned
    • Shipping costs may apply depending on claim approval
    • Claims must include product photos and order details
    • Final approval is subject to product review

    Need Help With a Return or Warranty Claim?

    Contact our support team with your order details and product information. We will review your request and guide you through the next steps.

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